Style Pilot FAQ

What is Style Pilot?

Style Pilot is a personal style engine for men. It aims to help men navigate the fashion world, to which they are less familiar than women. With innovative style matching technology combining fashion with science, Style Pilot helps men to easily find the right items improving their style. It’s like having a stylist, but it’s anonymous, quick and free.

Does Style Pilot sell anything?

No, Style Pilot is not a shop, and doesn't sell products. The products you see on Style Pilot are sold by online retailers who submit their products to be listed on the site. See Style Pilot's terms of service.

How can I trust the advice I'm getting is good? Couldn't there be diverging opinions?

Although taste is subjective, there is science in dressing well. There are universal rules to make sure you won't get your look wrong. Style Pilot combines these rules with input from specialists, delivering the right ratio of fashion/style in accordance with each individual lifestyle, DNA or occasion. You might find somebody with a different opinion, but you can be sure to look good.

Can I be refunded if the clothes are not right for me?

Style Pilot will help you get the best out of your shopping and connect you with great brands and shops, but the final agreement is between you and the retailer. Make sure you're aware of the terms of purchase of the retailer you're buying from.

How does computer know how to identify what's right for me?

You enter information about your style, DNA and occasion. Style Pilot creates a profile that enables the search for the right items or outfit, based on the information that a team of expert stylists have programmed it with.

Could the computer make a mistake and suggest the wrong clothes for me? How would I know?

Once you supply the information, the engine will work accordingly, bringing back items for the profile you created. It's automated, so don't worry. You're more likely to make a mistake shopping on your own.

Can I keep a list of what I bought in order to organise my shopping?

Yes, Style Pilot gives you a "locker" to keep your shopping information in and review your purchases.

How do I register and set up my Locker?

On the top right side of your screen you'll find the link Register. Click and follow the instructions. Once you're registered you can use Your Locker and start saving your information.

What are the benefits of registering?

By registering you get your private locker, where you can save your DNA, save items and outfits, and be updated on trends and according to your DNA.

How do I sign in?

You'll find the Sign in link on the top right side of your screen. Just click on it and follow the instructions.

How do I verify my email address?

When you first register for a Style Pilot account, we will send you an email. Click on the link in this email to verify your email address. If you do not receive this email – check your spam filters. If you still can’t find it then you may have entered an incorrect email address when you registered. Try registering again or contact us to let us know which email address you used.

How do I reset my password?

To change your password:
Make sure you are logged in. Go to Your Locker (in the main navigation bar). Then select the ‘Account details’ tab. Under the section ‘Style Pilot settings’ you can change then save your password (note you can check the ‘show password’ box to view the characters you enter just in case you slip on the keys!).

To reset your password:
If you have forgotten you password at login – click the ‘forgot password?’ link. In the subsequent screen, enter your email address and we’ll send you a temporary password. You can then change this to something more memorable by following the change password instructions above.

How do I delete my account?

We’ve sorry if you want to leave us. We will not misuse your data in anyway, so it may be worth holding on to the account just in case, but if you need to go please just send an email from your registered email account with ‘delete Style Pilot account’ in the subject. We’ll send you a confirmation email. All you need to do is click the link in it. You can also request an account be deleted from the Account Details page in Your Locker when you are logged in.

How does Style DNA work?

Style DNA is the combined information about your biotype that will define which clothes suit you. It comprises your colouring (eyes, hair and skin), height and body type. It's based on this information that the engine finds the right colour, cut, and details to get the best out of your look.

How do I set my Style DNA?

By clicking on Set Your Style DNA, you'll find a control panel that is easy to use. Drag the markers to select your colouring and dimensions. Then click on Done or save it in an account.

How do I save my Style DNA?

You can save your Style DNA by creating your account. At the bottom of the Style DNA screen you'll see the Save option.

What is Style Pilot?

Style Pilot is a personal style engine for men. It aims to help men navigate the fashion world, to which they are less familiar than women. With innovative style matching technology combining fashion with science, Style Pilot helps men to easily find the right items improving their style. It’s like having a stylist, but it’s anonymous, quick and free.

How do I just see the items that match my Style DNA?

On the right side of your screen you'll see a switch for your Style DNA. Set your DNA, turn the switch on, and you'll only get clothes that are right for you.

How do I buy a product?

On the left side of your screen you'll see Your Outfit, which is where your selections are stored. At the bottom of this column is the button Buy. It will take you straight to the retailer that is selling the item.

What if the product information is missing or is wrong?

When price or other information on Stylepilot.com conflicts with the retailer's website, the retailer’s website is always correct. Online retailers make frequent changes to their inventory, and while we try to stay on top of these changes, we don’t always receive notification or process changes as quickly as we’d like. Please do let us know where you saw the error so we can work on correcting it.

How do I use Outfit Builder?

To read detailed instructions on how to use the Outfit Builder click here.

What is Style Pilot?

Style Pilot is a personal style engine for men. It aims to help men navigate the fashion world, to which they are less familiar than women. With innovative style matching technology combining fashion with science, Style Pilot helps men to easily find the right items improving their style. It’s like having a stylist, but it’s anonymous, quick and free.

How do I save my outfit?

You'll find the button Save at the bottom of Your Outfit, on the left side of your screen.

How do I share an item and/or outfit with a friend?

On the bottom of Your Outfit, click on View. This will take you to a larger screen where you'll see your selection. On the top of this screen you'll find the button Share.

How do I use the search box?

Click on the box and type the key word(s) you have in mind. Then click on Search.

How can I be sure my personal information is private?

Style Pilot will ensure your data is confidential and anonymous. See our privacy policy.

Where is Style Pilot based?

In London, UK. For more information click on: About us.