This page (together with the documents referred to on it) set out the terms and conditions on which we supply any of the services (Services) listed on our website (our website) to you. Please read these Terms and Conditions carefully before ordering any Services from our website.

You should understand that by using our website, you agree to be bound by these Terms and Conditions.

Our website gives you the possibility to register with us and receive stylist services either free of charge or against a sum of money, depending on the option you will chose (please see below section 1.5).

When placing an order for a personalised stylist session with us, we will perform our Services in order to provide you with personal outfit styling services in accordance with the specifications you will have chosen when registering with us and placing your order and as confirmed in our Booking & Order Confirmation which you will receive by email.

You should print a copy of these terms and conditions for future reference.
  1. Information about us
    1. We operate the website We are Style Pilot Limited, a company registered in England and Wales under company number 07548578 and with our registered office at 86 Shelgate Road, London SW11 1BQ, United Kingdom. Our main trading address is 86 Shelgate Road, London SW11 1BQ. We are exclusive licensees of the personalised style matching technology used for the provision of our Services in view of delivering our Services (as defined below under section 1.2).
    2. We specialise in personal styling services for men. We offer personalised styling services through our platform and assist you with selecting one or more outfits with our personalised style matching technology. You will be able to purchase the recommended clothes and accessories from third party websites to which our website includes hyperlinks.
    3. When entering into a contract with us, you place an order for personal styling assistance and access third party websites to view and buy accessories on those websites. If you chose to purchase any of the recommended items, you will be contracting with that third party retailer for the provision of the chosen goods and not with Style Pilot. Any queries or concerns relating to the product(s) should be addressed to the relevant retailer you chose to buy the product(s) from. Style Pilot does not assume any responsibility for the products and/or services provided by the retailer. Please ensure you are careful when providing information or payment details to any third party website, in particular you should consult their website’s terms and conditions.
    4. Through our website, we offer you the possibility to:
      • register with us,
      • obtained personalised styling,
      • choose clothes and accessories amongst a wide range of third party retailers we suggest though our platform
      • manage your personal Locker and update it with your preferences
      • manage and view your account with us
      • post material on our Q&A platform.
    5. Our website gives you the possibility to choose from the following stylist services:
      • Stylist rules: this option consists of accessing craft style rules from our platform and offers the possibility to add new style theme rules. This option is free of charge.
      • Stylist content & dialogue: this option gives the user access to a library of stylist tips for menswear and to a Q&A platform. Through this service the user can subscribe to receive email and sms alerts with new items, tips etc. This option is free of charge.
      • Stylist online 1:1: this option consists of an online session during which the subscriber is provided with a personalised set of item and outfit recommendations, which is delivered into his Locker. You will be asked to fill in an online questionnaire and we will subsequently send you a Style Report including the recommendations of one of our stylists. We will endeavour to send the Style Report within 2 working days. In any event you will receive it within one week of completing the questionnaire. The price of this service amounts to £30 per consultation or £120 for 6 consultations.
      • Stylist video chat 1:1: this option consists of an online face-to-face consultation over Skype during which the user can show the stylist his current wardrobe and discuss how to replace / refresh it. The price of this service amounts to £50 for a 30 minute consultation.
      • Stylist in person 1:1: This option consists of an exclusive personal stylist service and includes the visit of central London shops. The price of this service amounts to £275 for a 3 hour session and is only available in London.
  2. Service availability
    Our website is intended for use by people resident in the United Kingdom and abroad. However, the styling option “stylist in person” is only in London.

    Please bear in mind that when ordering goods from our retailer partners relevant shipping fees will apply. You must ensure you read the Terms and Conditions of the retailer from which you wish to purchase the suggested goods.
  3. Your registration with us
    When signing up for an account with us, you agree to accept responsibility for any activity related to you account
  4. Your status
    By placing an order through our website, you warrant that:
    • you are legally capable of entering into binding contracts; and
    • you are at least 18 years old;
    • you are resident in the United Kingdom; and
    • you are accessing our website from that country.
  5. How the contract is formed between you and us
    1. After booking a styling session with us, you will be requested to make an online payment with a debit or credit card. Upon completion of the booking and payment process, we will send you a Booking & Order Confirmation receipt via email. If and where applicable, the confirmation email will also request additional information. The contract between us (Contract) will only be formed when we send you the Booking & Order Confirmation via email as mentioned above.
    2. The Contract will relate only to those Services whose provision we have confirmed in the Booking & Order Confirmation also incorporating a description of the Services you will receive. We will not be obliged to supply any other Services which may have been part of your order until the provision of such Services has been confirmed in a separate Booking & Order Confirmation.
  6. Consumer rights
    1. If you are contracting as a consumer, you may cancel a Contract at any time within seven (7) working days, beginning on the day after you received our Booking & Order Confirmation. In this case, you will receive a full refund of the price paid for the Services in accordance with our refunds policy (set out in clause 8 below).
    2. If you have opted for the online service, these cancellation rights do not apply as we will start performing the service immediately after you have paid for it and submitted the questionnaire.
    3. As a consumer, if you agree that the performance of our Services will start before the usual cancellation period mentioned above in 6.1 expires, your cancellation rights will end when performance of our Services starts.
    4. To cancel a Contract, you must inform us in writing. You must also do so before we start performing the Services, and at your own cost.
    5. Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Booking & Order Confirmation This provision does not affect your other statutory rights as a consumer. These Terms will be available on a link provided in the booking confirmation e.g. – "To review our terms and conditions of booking click here.”
    6. Please be aware that even if you are contracting as a consumer, you will NOT be able to cancel your order made for a personalised styling session once we have started performing the Services.
  7. Availability and delivery
    You will be given the choice of a delivery date/time at the time of the booking for the video-Skype and the face-to-face sessions. The delivery date/time of our Services corresponds to the date/time you have chosen when making the booking and the date/time will be set out in the Booking & Order Confirmation.
  8. Price and payment
    1. The price of our Services will be as quoted in these Terms and on our website from time to time / or more specifically on our Booking & Order Confirmation, except in cases of obvious error. The prices include VAT.
    2. Our prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you our Booking & Order Confirmation.
    3. We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you a Booking & Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
    4. Payment for all Services must be by credit or debit card. We will not charge your credit or debit card until we start performing the Services.
  9. Cancellation and refunds policy
    1. You may cancel your booking within the seven-day cooling-off period (see clause 6.1 above without incurring any additional charges. As mentioned in clause 6.2 above, you may not cancel an online session as we will start performing the service immediately after payment and after receiving the questionnaire you filled in. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the entire amount cleared on the day of the booking.
    2. For cancellations between 48 hours and 2 business days prior to the date of the session, the cancellation charge will be of 100% of the price we quoted in our Booking & Order Confirmation
    3. We will usually refund any money received from you using the same method originally used by you to pay for your order.
  10. Intellectual Property Rights
    1. The Style Pilot Limited logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this website, unless otherwise noted, are service marks, trademarks and/or trade dress of Style Pilot Limited (the "Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on this website are the property of their respective owners.
    2. You agree not to display or use the Marks in any manner without our prior written permission. You agree not to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
  11. Third party content and information
    Our website includes links, content and information from third party retailers. You should be aware that the content of third parties are subject to their terms and conditions and that we are not liable for any errors or inaccuracies of such third party content and/or information.
  12. Visitor material and conduct
    1. Other than personally identifiable information which is covered under the Privacy Policy, any material you transmit or post to our website will be considered non-confidential and non-proprietary.
    2. You are prohibited from posting or transmitting to or from this website any material:
      • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
      • for which you have not obtained all necessary licences and/or approvals;
      • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United Kingdom or any other country in the world; or
      • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    3. You may not misuse the Website (including, without limitation, by hacking or authorising other persons to use your subscription password).
    4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of paragraphs 12.2 or 12.3.
  13. Warranty
    1. We warrant to you that we will perform the Services with reasonable skill.
    2. Any Service ordered from us through our website will, on delivery, conform with its description and be of satisfactory quality.
  14. Liability
    1. Subject to clause 13.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services and the creation of the Digital Resource.
    2. Subject to clause 13.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
      • loss of income or revenue;
      • loss of business;
      • loss of profits;
      • loss of anticipated savings;
      • loss of data; or
      • waste of management or office time.
    3. However, this clause 13.2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 13.2.
    4. Nothing in this agreement excludes or limits our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • any breach of the obligations implied by section 2 of the Supply of Goods and Services Act 1982; or
      • any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
    5. You shall ensure that the materials you post on our website, in particular through our Q&A platform do not infringe any applicable laws, regulations or third party rights (such as material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing, blasphemous or in breach of any third party intellectual property rights) (Inappropriate Content).
    6. You shall indemnify us and hold us harmless against all damages, losses and expenses arising as a result of any action or claim that the materials you posted on our website constitute Inappropriate Content.
    7. This clause 13 shall survive the termination of the Contract.
  15. Complaints
    1. In the event you have a complaint about the goods you receive from a third party retailer, then you may make the complaint directly to the retailer. You should also notify us of the complaint by email at the following address [email protected].
    2. All complaints about our services will be handled promptly and courteously by us. All complaints will be acknowledged in writing within 2 working days, and we will use reasonable endeavours to investigate and resolve all complaints within 30 working days, provided that you provide adequate information and evidence of the complaint within such time as you shall reasonably request. The result of the investigation in relation to your complaint will be advised to you in writing. You will have the opportunity at all times to discuss the complaint or the progress of the investigation into your complaint with the person handling the complaint by telephone.
  16. Written communications
    Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  17. Notices
    All notices given by you to us must be given to Style Pilot at 86 Shelgate Road, London SW11 1BQ, United Kingdom. We may give notice to you at the e-mail you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  18. Transfer of rights and obligations
    The contract between you and us is binding on you and us and on our respective successors and assignees.

    You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

    We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  19. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      • strikes, lock-outs or other industrial action;
      • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
      • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
      • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
      • impossibility of the use of public or private telecommunications networks; and
      • the acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  20. Waiver
    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
  21. Severability
    If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  22. Entire agreement
    1. These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
    2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or the documents referred to in them.
    3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
    4. Nothing in this clause limits or excludes any liability for fraud.
  23. Our right to vary these terms and conditions
    1. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
    2. You will be subject to the policies and Terms and Conditions in force at the time that you order Services from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Booking & Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).
  24. Law and jurisdiction
    Contracts for the purchase of Services through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.